Our team in their individual capacity has successfully worked on digital transformation projects in the following cases
Fashion Industry
Context: This is a global fashion retailer that operates in over 70 countries with more than 5,000 stores worldwide. They produce approximately 3 billion clothing items and have set ambitious goals to make all of their products sustainable by 2030. They aimed to transform their business operations to cater to the digital age.
Transformation: We focused on driving intelligence through data, optimizing business operations, and providing end-users with a convenient digital-first online shopping experience. We also tested voice-enabled apps and AR holograms. In a unique move, this fashion giant showcased its new collection event as an entirely virtual and augmented-reality experience, offering an innovative digital experience that combined technology, art, and fast-fashion.
Bakery
Context: This is a bakery with 9 outlets in Norway. They wanted to digitalize feedback system from their manufacturing plant and solve issues faster to save money.
Transformation: We utilized Microsoft Power apps and AI, to capture feedback from manufacturing plant across Norway and create real time dashboard using PowerBI. This helped management to increase profit by addressing issues at a faster rate. Accountability was also tracked after this implementation.
Formula E - Motorsport
Context: One of the Global Formula E Motorsport Racing Team faced challenges in getting real time data in split second during races.
Transformation: By implementing Sub-second analytics query and 650+ inbuilt functions, we were able to extract huge amount of data within 1.5 secs during all races.
Banking Industry
Context: This is a bank managing over 500 billion dollars in assets. This bank serves more than 70 million customers across the United States and has a vast network of over 1,000 branches and 2,000 ATMs nationwide.
Transformation: We utilized new artificial intelligence technologies to enhance customer service. They were among the first banks to integrate with Amazon’s Alexa-enabled devices. This integration allowed customers to quickly access information such as their balance, upcoming car payment amounts, and credit card bill due dates without having to log into online banking.
Clinic
Context: The clinic was running on low workforce and needed some automation to handle the increasing number of patients.
Transformation: Appointment booking, payment, queuing at the clinic and walk ins were all automated using Microsoft Power apps. User interaction was kept very simple. Patient had to just send a message to WhatsApp asking for an appointment, everything else was automatically taken care. On arrival at clinic, only the barcode was needed to be scanned to enter the queue. The waiting time of patients was reduced significantly without having to get more manual staff at the clinic.
Furniture Industry
Context - This is a furniture company that operates in more than 50 countries around the world, with a staggering total of over 400 stores. These stores are not just typical furniture outlets, they are massive retail spaces, each averaging around 300,000 square feet in size, showcasing an extensive range of home furnishings. This company sells over 150 million pieces of furniture, making it one of the largest furniture retailers globally.
For over 80 years, they have been engaging in entirely analogue business operations. They faced challenges such as a complex supply chain pipeline, under optimized goods supply, and a traditional customer shopping experience.
Transformation: During the pandemic, many furniture companies had to close 75% of its stores for around seven weeks, resulting in a loss of $1.5 billion in revenue. However, they managed to stay relevant through the crisis by preparing for a digital-first retail strategy. We revamped their customer journey by moving interactions, purchase processes, sales support, and guidance online. Their entire supply chain was modernized, reengineered, and optimized using data and a customer-centric perspective. Additionally, we leveraged AI-enabled AR/VR solutions, allowing users to visualize and model products in their rooms before purchasing through a smartphone app.
Copyright © 2023 Crizzen. All rights reserved